Shipping policy
Shipping Policy
We know you're excited to get your order to your pet as quickly as possible — so are we. Here's everything you need to know about how we ship.
Processing Time
All orders are processed and packed within 1–2 business days. You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Rates
- Free Shipping on all orders over $50
- Standard Shipping: $7.00 (3–7 business days)
- Express Shipping: $15.00 (1–3 business days)
Exact rates are calculated and shown at checkout based on your location and order weight.
Delivery Times
Once shipped, most orders arrive within 3–7 business days for standard shipping. Delivery times may vary slightly depending on your location and the carrier.
Order Tracking
As soon as your order ships, we'll send you a tracking number by email so you can follow its journey every step of the way.
Where We Ship
We currently ship to all addresses within the United States. If you're outside the US and would like to place an order, please contact us — we may be able to arrange something.
Delayed or Missing Orders
If your order hasn't arrived within the expected timeframe, please reach out to us through our Contact page with your order number. We'll track it down and make it right — whether that means a replacement, a refund, or simply finding out where it's gotten to.
Damaged in Transit
If your order arrives damaged, contact us within 48 hours with a photo of the item and packaging, and we'll send a replacement right away at no extra cost.
Address Accuracy
Please double-check your shipping address at checkout. We're not able to redirect packages once they've shipped, so accuracy here helps us get your order to you without delay.
🐾 Questions about your order? We're just a message away on our Contact page.