Returns and Refund Policy

Introduction

At Paws to Whiskers, your satisfaction — and your pet's — is what matters most to us. We want you to shop with confidence, knowing that if something isn't right, we'll make it right.

30-day returns

We offer a full 30 days from the date of delivery to return any item for a refund or exchange. If your pet doesn't take to a new toy, bed, or accessory, simply send it back — no complicated forms, no hassle.

Easy Process

1. Contact us through our Contact page with your order number and reason for return
2. We'll send you a prepaid return label by email within 24 hours
3. Pack the item securely and drop it off at any courier location
4. Once received, your refund will be processed within 3–5 business days to your original payment method

Opened or Used items

We understand that sometimes you need to try a product before knowing if it's right for your pet. Lightly used or opened items are accepted for return within 30 days, provided they're in good, resalable condition. If your dog or cat simply didn't take to something, that's a valid reason — we're not going to make you justify it further.

Free Return shipping

We cover the cost of return shipping on all eligible returns within the US. No deductions, no surprise fees.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us immediately with a photo and we'll send a replacement or full refund right away — no return shipping required.

Exchanges

Prefer a different size, colour, or product entirely? Let us know when you reach out and we'll arrange an exchange instead of a refund — same easy process.

Questions

Our team is here to help. Reach out anytime through our Contact page and we'll respond within 24 hours.

🐾 We want every purchase from Paws to Whiskers to be one you and your pet are happy with — no exceptions, no fine print.