Conditions d’utilisation

Terms of Service

Welcome to Paws to Whiskers. By accessing or using our website, placing an order, or otherwise engaging with us, you agree to the following terms. Please read them carefully.

1. About Us
Paws to Whiskers ("we," "us," "our") operates www.pawstowhiskers.com, an online store selling pet products. These Terms of Service govern your use of our site and any purchases made through it.

2. Eligibility
You must be at least 18 years old, or have the consent of a parent or guardian, to make a purchase on our site.

3. Products
We make every effort to display product colours, sizes, and details accurately. However, slight variations may occur due to photography, screen settings, or manufacturing batches. We reserve the right to limit quantities, discontinue products, or correct pricing errors at any time.

4. Pricing & Payment
All prices are listed in USD and are subject to change without notice. Payment is processed securely at checkout. By placing an order, you confirm that the payment information provided is accurate and that you are authorised to use the selected payment method.

5. Order Acceptance
Receiving an order confirmation does not guarantee acceptance of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability, pricing errors, or suspected fraudulent activity. If your order is cancelled after payment, you will receive a full refund.

6. Shipping & Delivery
Please refer to our Shipping Policy for full details on processing times, shipping costs, and delivery estimates. We are not responsible for delays caused by couriers, customs, or circumstances beyond our control.

7. Returns & Refunds
Please refer to our Returns & Refunds Policy for details on eligibility, timeframes, and the return process.

8. Product Use & Safety
Our products are intended for use with pets as described. Always supervise your pet when introducing a new toy, accessory, or item, and discontinue use if you notice any signs of damage, wear, or distress. We are not liable for misuse of products outside their intended purpose.

9. Intellectual Property
All content on this site — including text, images, logos, and graphics — is the property of Paws to Whiskers and may not be copied, reproduced, or used without our written permission.

10. Limitation of Liability
To the fullest extent permitted by law, Paws to Whiskers is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability in any matter relating to your order will not exceed the amount you paid for that order.

11. Changes to These Terms
We may update these Terms of Service from time to time. Continued use of our site after changes are posted constitutes acceptance of the updated terms.

12. Governing Law
These terms are governed by the laws of the state in which our business is registered, without regard to conflict of law principles.

13. Contact Us
If you have any questions about these Terms of Service, please reach out through our Contact page.